Uniwell.net Reservations

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The Reservations system uses an intuitive, touch screen interface and standardised booking procedure to eradicate the problems associated with its paper-based counterpart. No more unintelligible handwriting, duplicated information and putting covers on hold whilst staff track down the diary.

Instead our users take advantage of comprehensive, instantly available customer information; fool-proof visual methods for optimising capacity and avoiding excessive waiting times. Staff are consistently efficient and professional at that crucial moment when a customer first experiences your restaurant.

The Uniwell.net Reservations booking facility is just the start. In addition to collecting and storing information, the system comes complete with powerful tools of data analysis and manipulation that allow the restaurateur to increase margin through efficiency, gain competitive edge through service and increase market share through innovative methods of communication.

A comprehensive suite of user-friendly KPI reports allows the user to build up a detailed picture of how the business is performing. With a real-time understanding of foot-fall trends, table turnover and cancellation rates, staffing levels can be fine-tuned and promotions timed with precision to increase efficiency, turnover and profitability.

In a market that is both service-driven and heavily populated, customer information is gold dust. Uniwell.net Reservations helps capture highly specific details that will improve service, harden customer loyalty and allow you to take advantage of innovative new marketing techniques.

Individual customer preferences can be easily captured, ensuring that even new staff can have a customer’s favourite wine waiting when they arrive and are armed with a selection of specials suited to the diner’s particular taste.

With ready access to a customer’s personal details, right down to email address, mobile phone number and date of birth, it’s possible to reach customers in increasingly personalised ways. Confirming bookings with a text message, emailing time specific promotions or contacting a client just before their birthday are just a few ways of quickly building strong customer loyalties.

As competition in the hospitality market continues to intensify the Uniwell.net Reservations system is opening up vital new opportunities to ensure that restaurants, bistros and bars stay ahead of the game.