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Customer Manager

Loyalty, CRM, Customer Accounts, Cashless....

A powerful sales and marketing tool to help you increase business, Customer Manager helps you manage all your customers from one central point.

Loyalty point schemes, discount schemes, price levels, customer accounts, and pre-pay cashless can all be implemented using just one multi-purpose 'loyalty card'.

A real time link to your EPOS terminals lets you offer instant rewards and points to your customers, and will quickly help you grow your own client database.

With each and every swipe of their card you can gather information on spending habits and preferences, by getting to know your customers better you can offer targeted promotions to help boost profits.

Customer Manager gives businesses a smarter way to strengthen customer loyalty and with personalised reward schemes you can grow regular repeat business and increase turnover.

Multi-purpose Loyalty Cards

With just one card you can offer a truly flexible combination of loyalty points, discounts and credit or pre-pay customer accounts to enhance your business. The first step is to issue your customers with a card or other such identifier and decide how you would like to reward them each time they make a purchase at your store.

Our one card approach offers businesses and marketers more flexibility and is a great way to help businesses build their brand, increase customer spend and boost profits.

Loyalty Point Schemes

A simple to implement loyalty point reward scheme is a great way to encourage your customers to return time and time again. Multiple loyalty point schemes can be created to award different point's values to different types of customers such as students, business or membership customers.

When customers make a purchase at the tills they are instantly awarded points based on the value of money spent. Points can be collected over a number of visits and redeemed against future purchases. Over time, with each swipe of the customers card the system builds up a profile your customers spending habits allowing you to offer targeted marketing promotions to generate extra profits. 

Promotions & Bonus Points

In addition to the regular point collection schemes there are numerous other campaign oportunities that can be enabled. Bonus points can be awarded for special purchases and these can be combined with promotions such as meal deals or multi-buy offers to help increase sales and maximise up-sell oportunities.

Price Levels Shifts

Multiple 'loyalty schemes' can be configured for different types of customers such as students, locals, OAP's and business and trade clients, the schemes allow you to switch to a special price level based on the type of customer.

Customers simply present their card at the point of sale to receive their special pricing, cards can be swiped at any point during the transaction, for ease of use of the system can automatically prompt operators to ask customers for their reward card.

Customer manager allows you to combine price based discounting with loyalty points and also customer accounts to provide a truly flexible system.

Discounts

Point collection schemes are not the only way to incentivise customers,  Simple % discount cards can be used, these can be combined with loyalty points too and are often used as store discount cards or in membership clubs. Discounts are flexible and can apply a percentage discount to whole transactions or just specific items, for example you may give staff 10% discount off food items.  

Customer Accounts and Cashless

Supporting both credit accounts and pre-pay accounts, the system can be used across a variety of market secors from retail outlets to schools, colleges or membershop clubs.

With a real time link to your EPOS terminals the system is quick and simple to use for both customers and till operators.

Customers are identified by a quick swipe of theor card, barcodes and other identifiers can be used too, and in the case of a forgotten card operators can quickly search the database.

An instant confirmation pop-up window can be used to display a photograph and other information allowing operators to easily confirm the cardholder. 

Account Management

Account management is secure and easy; operators can quickly see overdue amounts, balances, last transaction and payment dates.

Batch statement runs can be done at the click of a button to generate letters emails or even SMS text reminders. A quick search facility helps you easily access individual accounts where you can monitor your customers full transaction history, make payments, create individual statements, view reports or place the account on stop.

Account terms can be set for both credit and pre-pay systems, including payment terms, credit limits and expiry dates so you can keep a tight control over finance.

Features

• Powerful centralised database
• Seamless integration with your EPOS terminal.
• Multi-purpose customer cards
• Multiple loyalty schemes
• Bonus points
• Customer credit accounts
• Customer pre-pay/cashless account
• Blacklist function
• Audit trail of loyalty transactions
• Audit trail of account transactions
• Account statements
• Real time EPOS link
• Instant rewards

Benefits

• Flexible campaign oportunities
• Combined loyalty points, accounts, discounts, price levels.
• Easy account management
• Low cost customer cards; mag stripe or barcodes
• Build your own customer database
• Track spending habits
• Manage promotions and discounts